Yes No. Sorry this didn't help. Thanks for your feedback. Here's what's wrong with my pc for 2 weeks now. Every time I try to open them, they won't even react, they will crush or they will give an error message. Chrome gave me a blue screen once. I tried many things. The problem insisted. Then I read some forums which suggested Malwarebytes. This didn't work either. RKinner Malware Expert Expert 24, posts. Posted 28 March - PM. Here are the logs Attached Files Fixlog.
I don't see it active in the Process Explorer log. Can you run another FRST scan with addition. I think you got it. I don't see any sign of it in the logs.
What is TRON? It usually wants a reboot. Uncheck any optional software and stick with the free version not the demo. Run a boot-time scan with Avast. It takes like 6 hours so I usually let it run at night. Click on the Avast ball. Click on Install Special Definitions. Once it finishes it should load windows. Mute your speakers so it doesn't wake you up when Windows boots.
When you reboot you will see the scan start. It will tell you where it saves its log. This is a hidden location so you will need to tell Windows to let you see it:. If there are no other problems then: Time to clean up:. Save the fixlist. You can easily delete any other folders and logs. If we installed Speccy it needs to be uninstalled. Also make sure you have the latest versions of any adobe. Flash is now the most malware targeted program so it must be kept up to date. Be careful with Adobe.
They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan. Go slow and uncheck the optional stuff. Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.
There is an exploit out there now that can use it to get on your PC. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions. Go to adblockplus. It's actually a program for IE. Then download and run Speedy Fox. Hit Optimize. Be warned: If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum. Due to a recent rise in the number of Crytolocker infections I am now recommending you install:.
The free version does not update on its own so you should check for updated versions once in a while. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it. If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest newest encryption method that your router and PC wireless adapter support especially if you own a business.
If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download. Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:. Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better. Get the latest version from Java.
They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download or install starts. On an affected computer and a non-affected computer, msmpeng. Thanks for checking, I just wanted to make sure you guys weren't getting hit with the MS product conflict. Defender is a difficult program to disable, there's a chance it is running under an svchost.
One can check services. Adding mbamservice. Another user reached out today and said they were having the green bar loading bug in File Explorer, resulting in another hard shutdown to fix the issue. BenCunn , do you have any machines that can reliably go through the lockup and recover without a hard reset?
I've just had a call from my customer who advises he had to hard reset his PC today because of this issue. Attach the folder it generates. Malwarebytes Check Tool. Double-click mbam-check.
A black command prompt window will briefly appear, and then a log file will open. The log which opens will be saved to your desktop as CheckResults. Step C — frst Log In addition to the check logs, I would like to have you run a tool known as frst. Please follow the steps below to run frst. Note: You need to download the version compatible with your system.
If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your computer; that will be the right version. Some traditional Anti-Viruses may false positive the download or running frst, I can assure you it is safe.
If this happens, please temporarily disable the AV. Double-click the purple frst or frst64 icon to run the program. Click Yes when the disclaimer appears.
Click the Scan button 4. When the scan has finished, it will make 2 log files in the same directory the tool is located, frst. I got on the PC and started the log collect but explore crashed. I then started a restart and it hung. I disabled all Malwarebytes protection via the console and it got a little further but ultimately the PC had to be hard reset. It started in safe mode with no problems and it also starts up when i disable the Symantec add on.
I tried to log collect and explorer crashed. I tried restarting the process but the PC has hung. This is the only thing that worked for me on System with Symantec Endpoint Protection.
Version 14 and 14 MP1. I've set this PC to disable protection and it still wont open. I've tried to do some troubleshooting but as always, explorer and task manager are not responding. Could I have you test if it possibly the anti-exploit side?
There's been a blow up on the mbae product that IE is not able to be used, I'm wondering if this is more of what you're experiencing since disabling mbam is not working in your recent tests. We could watch what's happening with Procmon but in order to save the recording, the machines have to be able to recover without a hard reboot. I just disabled mbam on this PC and saw task manager activity increase a lot then stop. Now Windows Explorer has stopped responding so I've had to kill the process and bring it back up.
I also deleted temp files etc and IE opens properly now. Not sure if it was Malwarebytes or just IE. Can you tell me if the issues i'm having are solely malwarebytes or is it because it's clashing with Symantec? I may have spoken too soon. The user is unable to browse "This PC" to show network drives or local drives.
I've tried to log in as administrator but it just hangs "loading windows". Unable to do anything on this machine really so i've had to reboot it.
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